Everything about how joya9casino collects, stores, and protects your personal information is explained here, clearly and transparently.
Joya9casino (hereinafter referred to as "we", "the platform", or "the site") is deeply committed to your privacy. This Privacy Policy explains what information we collect when you use the joya9casino website or mobile app, why we collect it, and how we keep it secure.
This policy applies to all users of joya9casino's services — whether registered members or not. By accessing the platform, you agree to the terms of this Privacy Policy.
joya9casino never sells your information. Your data is used exclusively for the purpose of providing our services.
Joya9casino collects two types of information — what you provide directly, and what is collected automatically while you use the platform.
What you provide directly:
Automatically Collected Information:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Phone Number | Verification & Payment | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & Fraud Prevention | Yes on Withdrawal |
| IP Address | Security & Geolocation | Automatic |
| Gaming Activity | Service Improvement & Responsible Gaming | Automatic |
Joya9casino uses the information it collects solely for legitimate purposes. The primary uses are outlined below:
Your email address may be used to send you promotional messages. You can unsubscribe at any time.
Joya9casino uses industry-standard technology to protect your information:
Retention Period: Your data is retained for as long as your account remains active. After closure, certain data may be kept for up to 5 years to meet legal obligations.
Never share your login password or payment PIN with anyone. No representative of joya9casino will ever ask for your password.
Joya9casino never sells your data. However, limited information may be shared with trusted third parties in order to provide our services:
We have data protection agreements in place with every third party. They are not permitted to use your information for any other purpose.
Your information is never shared with any third party except when required by a court order or a lawful request from a law enforcement authority.
Cookies and similar technologies are used on the joya9casino website and app. Cookies are small data files stored in your browser.
Cookies we use:
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.
As a joya9casino member, you have several rights regarding your personal data:
You may request to know what information we hold about you.
You may request that any incorrect or outdated information be updated.
Under certain conditions, you may request that your data be deleted.
You may request that we stop using your information for specific purposes.
You may request a copy of your data to download.
You may object to marketing messages or certain types of data processing.
To exercise these rights Help Center or email us directly. We aim to respond within 30 business days.
Joya9casino is strictly prohibited for anyone under 18. We do not knowingly collect any information from children or minors.
Age is verified at registration. If a user is found to have registered with a false age, their account will be terminated immediately and all associated data will be deleted.
If you become aware that a minor is using this platform, please contact us immediately.
Joya9casino may update this Privacy Policy from time to time as needed. In the event of any changes:
We recommend revisiting this page from time to time to stay up to date.
For any questions, complaints, or requests regarding this Privacy Policy, please contact us:
For privacy-related requests, we typically respond within 7–14 business days we respond within.
We don't just make promises — we back them up with technology
Every data transfer is protected with military-grade encryption, making it completely impossible to read or steal your information.
Verifying your identity prevents others from opening accounts in your name or misusing your information.
An additional OTP check at login — knowing your password alone is not enough to access your account.
Your data is stored in high-security data centers with 24/7 monitoring.
Joya9casino never sells your personal data to any third party — that is our core commitment.
Third-party experts regularly audit our systems to identify and address any vulnerabilities.
Your privacy is our top priority. Get started today with secure payments, protected data, and dedicated support.